Terms & Conditions

Last Updated: Dec 2025

Welcome to Outsoro (“Company,” “we,” “us,” or “our”).

These Terms and Conditions (“Terms”) govern your access to and use of our website,
integrations, automation services, and any related materials (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use our Services.

1. Company Information

Outsoro LLC
Based in the United States
Providing intelligent automation and integration services to clients in the United States and Europe.

For legal or support inquiries, please contact:
Email: [kuhn@Outsoro.com]
Address: 15 Oregon Ave Ste 211, Tacoma, WA 98409 USA

2. Service Description

Outsoro provides an automation integration service that connects to third-party scheduling
and workforce management platforms selected by the client (the “Client,” “you,” or “your”).
Our Services may include, without limitation:

  • Automated schedule creation and optimization
  • Automated workforce management and workload balancing
  • Real-time schedule adjustments and change handling
  • Predictive and pattern-based operational insights
  • Custom automation workflows and configuration
  • System integration, monitoring, and ongoing support

Outsoro does not provide or license a standalone scheduling platform.
We operate as an intelligent automation layer inside your existing scheduling or workforce system.

You understand and agree that Outsoro may use internal operators assisted by advanced automation tools to
configure and monitor integrations, while the Client experience is designed to function as a self-running,
automated system.

3. Client Responsibilities

3.1 Providing Access

To enable the Services, you may be required to provide Outsoro with administrator-level access, API keys,
or similar integration credentials for your scheduling or workforce management system. By doing so, you represent and warrant that:

  • You have the full legal right, authority, and permissions to grant such access to Outsoro; and
  • Your provision of such access does not violate any agreements, policies, or laws applicable to you.

3.2 Security of Credentials

You are responsible for:

  • Providing secure and up-to-date access credentials
  • Notifying us promptly if you believe your credentials have been compromised
  • Revoking or rotating credentials when your internal policies require it

3.3 Compliance With Laws

You are solely responsible for ensuring that your use of the Services complies with all applicable laws, rules, and regulations,
including but not limited to:

  • Labor and employment laws
  • Scheduling, overtime, and break regulations
  • Union or collective bargaining obligations
  • Data protection and privacy laws applicable to your organization

Outsoro’s automation follows the rules, preferences, and configurations present in your own system.
You are responsible for the correctness and legality of those configurations.

4. Our Responsibilities

4.1 Confidentiality

We treat all non-public information relating to your business, workforce, and systems as confidential,
and we do not disclose such information to third parties except as required to provide the Services, comply with law,
or with your prior consent.

4.2 Security Safeguards

We implement reasonable technical, administrative, and physical safeguards designed to protect your data and credentials
against unauthorized access, loss, misuse, or alteration.

4.3 Service Delivery

We strive to provide reliable, continuous, and efficient automation services. However, our performance depends on the availability,
stability, and behavior of the third-party systems and data you connect to Outsoro.

5. Data Protection & Privacy

5.1 Nature of Data Processed

In delivering the Services, Outsoro may process data relating to your workforce, schedules, shifts, roles, locations, and related
operational information. This may include personal data of your employees or contractors, depending on how your system is configured.

5.2 Roles Under Data Protection Laws

For Clients located in the European Union / European Economic Area, you are typically the
Data Controller and Outsoro acts as a Data Processor with respect to personal data processed
through the Services.

We will:

  • Process personal data only on your documented instructions;
  • Implement appropriate technical and organizational measures to protect such data;
  • Assist you, where reasonably possible, in responding to data subject rights requests;
  • Enter into a Data Processing Agreement (DPA) with you upon request, where required by law.

5.3 Storage & Retention

We do not intentionally store your plain-text passwords. Where required for integrations, we may securely store tokens,
encrypted credentials, and operational data necessary to perform the Services.

We retain data only for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes,
or enforce our agreements.

5.4 Privacy Policy

Additional details about how we collect, use, and protect personal data are set out in our
Privacy Policy, which is incorporated into these Terms by reference.

6. Security & Credential Handling

By using the Services, you authorize Outsoro to log into or connect with your scheduling and workforce platforms
using the credentials or access methods you provide, solely for the purpose of delivering the Services described in these Terms.

We will:

  • Use your access only as necessary to provide and support the Services;
  • Restrict access to authorized personnel who require it for service delivery;
  • Not share your credentials with external parties without your explicit consent, except as required by law.

You may revoke our access at any time by changing your credentials, removing integration tokens, or contacting us to request disconnection.

7. Service Limitations & Dependencies

You acknowledge that the Services depend on:

  • The availability and performance of your scheduling and workforce platforms;
  • The accuracy, completeness, and timeliness of the data you provide;
  • Your internal rules, settings, and business logic configured in those platforms;
  • Third-party APIs, infrastructure, and internet connectivity.

Outsoro is not responsible for failures or errors caused by:

  • Outages or bugs in third-party platforms;
  • Incorrect, outdated, or unlawful configuration of your system rules;
  • Inaccurate or incomplete data entered by your team;
  • Network interruptions or other events outside our reasonable control.

8. Fees, Billing & Refunds

8.1 Pricing & Payment

Fees for the Services are set forth in your order form, proposal, or subscription plan and are usually billed on a recurring basis
(e.g., monthly or annually), unless otherwise agreed in writing.

8.2 Non-Refundable Services

Due to the continuous, configuration-based nature of the Services, all payments made to Outsoro are generally
non-refundable, except where required by applicable law or explicitly stated in a separate written agreement.

8.3 Late or Missing Payments

We reserve the right to suspend or terminate your access to the Services if invoices remain unpaid past their due date.
We may also charge interest or late fees where permitted by law.

9. Suspension & Termination

We may suspend or terminate your access to the Services, in whole or in part, if:

  • You breach these Terms or any other agreement with us;
  • Your use of the Services poses a security or legal risk to Outsoro, our systems, or others;
  • Your account is past due and not remedied within a reasonable period;
  • We are required to do so by law or competent authority.

You may terminate the Services at any time by providing written notice and revoking Outsoro’s access credentials.
Termination does not relieve you of any payment obligations accrued prior to the termination date.

10. Intellectual Property

All rights, title, and interest in and to the Services, including but not limited to software, code, algorithms, processes,
designs, graphics, logos, trademarks, and documentation, are and will remain the exclusive property of Outsoro and its licensors.

Except for the limited rights expressly granted to you to use the Services, nothing in these Terms transfers any intellectual property
rights to you. You agree not to:

  • Copy, modify, reverse engineer, or attempt to extract source code from the Services;
  • Resell, sublicense, or otherwise distribute the Services to third parties without our written consent;
  • Remove or alter any proprietary notices on or in the Services.

11. Disclaimer of Warranties

To the fullest extent permitted by law, the Services are provided on an “AS IS” and
“AS AVAILABLE” basis, without warranties of any kind, whether express, implied, statutory,
or otherwise. Outsoro specifically disclaims any implied warranties of merchantability, fitness for a particular purpose,
non-infringement, and any warranties arising out of course of dealing or usage of trade.

We do not warrant that the Services will be uninterrupted, error-free, or completely secure, nor that they will always produce
your desired or expected outcomes.

12. Limitation of Liability

To the maximum extent permitted by law, in no event will Outsoro, its affiliates, directors, employees, agents, or licensors be liable for:

  • Any indirect, incidental, consequential, special, exemplary, or punitive damages;
  • Loss of profits, revenue, data, goodwill, or business opportunities;
  • Any damages arising out of or related to:
    • Your misuse or inability to use the Services;
    • Third-party platform outages or malfunctions;
    • Incorrect or unlawful system rules or data you provide;
    • Automated actions taken in accordance with your configurations.

In all cases, Outsoro’s total aggregate liability for any claim arising out of or relating to the Services or these Terms
shall not exceed the total amount paid by you to Outsoro for the Services during the twelve (12) months immediately preceding
the event giving rise to the claim.

13. Governing Law & Jurisdiction

For Clients located in the United States, these Terms are governed by and construed in accordance with the laws of the
State of [Your State], without regard to its conflict of laws principles.

For Clients located in Europe, these Terms are subject to applicable local laws and regulations, and any disputes may be
subject to the jurisdiction of the courts of your country of establishment, unless otherwise agreed in writing.

14. Changes to These Terms

We may update or modify these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of this page.
Your continued use of the Services after any such changes constitutes your acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms or the Services, please contact us at:

Email: [kuhn@Outsoro.com]
Address: 15 Oregon Ave Ste 211, Tacoma, WA 98409 USA